Leaders who ask change everything.
I’m Lucas McAlpin.
I am a communication & leadership development professional with more than 25 years of experience building high-performing teams across industries ranging from office equipment to pharmaceutical to home services.
I train, coach, facilitate, and speak on the principles & systems that transform organizations from the inside out. From frontline employees building their communication, sales, and customer experience skills, to managers becoming the leaders their teams deserve.
I’ve led teams of trainers across hundreds of sessions, grown organizations from the ground up, and authored a leadership fable already in the hands of leaders across the country.
From the Blog
- Stop Motivating Your Team. Do These Four Things Instead.Here’s the thing most managers don’t want to hear: you cannot motivate another person. It takes clarity, recognition, reducing friction and challenging appropriately.
- The Accusation Audit: How I Use an FBI Tactic in the Training RoomChris Voss spent years negotiating with people in crisis for the FBI. One of his core tactics is called the Accusation Audit, and the first time I tried it in a training room, I understood immediately why it works.
- Why Most Trainers Lose the Room in the First 5 MinutesI’ve watched hundreds of trainings. Thousands of lectures, keynotes and presentations. Delivered hundreds more. And there is a pattern that kills momentum before the content even starts.
What Participants Are Saying
You are great at handling what a class of rough tradesmen and women can throw at you. I believe that I can use your example to continue to grow as an employee.
A.S. – Service Professional
Being able to interact vs being talked to made everything enjoyable.
ANONYMOUS – SALES REPRESENTATIVE
He used a systematic structure in a conversational manner to convey the tools necessary to improve in helping customers.
J.P. – Service professional
You always handled yourself very well. Even when people pushed back on what you were saying.
Z.B. – Service Professional
Lucas showed us several blind spots in our business. I believe this will have a huge impact...
D.G. – Leadership Team member
Lucas spent a good amount of time making sure everyone understood. He made me feel comfortable enough to ask questions and add my input — and that is not something I would usually do.
ANONYMOUS – CALL CENTER REPRESENTATIVE
Lucas has made this training very clear by comparing his personal life with our situation. He should become a preacher!
ANONYMOUS – CALL CENTER REPRESENTATIVE
This was equally the most informative and the most enjoyable training class I’ve ever been a part of. Lucas was incredible and nailed every single lesson we covered.
ANONYMOUS – CALL CENTER Leader